FAQ

The NDIS (National Disability Insurance Scheme) provides support to eligible people with disability. The scheme can also provide early intervention supports for eligible people with disability or children with developmental delay. For more details on the NDIS, please visit https://www.ndis.gov.au/

Please visit the NDIA website or call the NDIA helpdesk number 1800 800 110 to find out if you are eligible and how to apply.

We can still provide you services even if your supports are not funded by NDIS. To discuss your circumstances in more detail, please contact us.

Supported Independent Living (SIL) is assistance or supervision to help you live as independently as possible. SIL support can provide much needed assistance with daily tasks, but also help you to build your skills to allow you to become as independent as possible. At Prestige Lifestyle care (PLC), the SIL services can be provided 24/7 in your home, shared accommodation or in one of our houses located around Adelaide. SIL support can include passive overnight support (staff sleep at the home in case you need them) as well as active nights if your require assistance throughout the night. You can visit the NDIS site here to find out more about the SIL. Our trained staff will support you to live your life, your way, and help you achieve your goals.

Supports related to plan management are usually counted among capacity building supports. Contact us to discuss in detail which category your plan will be charged.

The core difference is in the legal status – registered providers have more obligations and have been verified by the NDIS Commission. Also, registered providers can claim their invoices with the NDIS directly. Unregistered providers will send their invoices to you for payment. If your plan is NDIA managed, you will not be able to use unregistered service providers

Yes, we are a registered NDIS provider (4-JL12U6G). As a registered NDIS provider, our participants are assured that Prestige Lifestyle Care (PLC) provides quality care and service. This also means that you can use our services regardless of whether your plan is managed or managed by an agency.

Prestige Lifestyle Care (PLC) provides a range of services including but not limited to: help with daily activities and community involvement, cleaning, gardening, accommodation, supported independent living and NDIS plan management services. Please see our services page for more information on each service. Providing person-centred care is at the heart of what we do, and we understand that every participant is different. We like to tailor our services to your needs and goals, so please contact us at info@prestigelifestyle.com.au for a more detailed discussion

We only charge up to the benchmark prices approved by the NDIS, which are listed on the NDIS price guide The NDIS regularly updates its prices and publishes new prices, so we also update our prices to reflect changes in NDIS prices. We are happy to consider special discounts, please contact us to discuss your circumstances in more detail.

Once you get in touch with us via email, phone or any other way, our client officer will contact you and book a time to meet you personally. This meeting can be at your home, our office in Adelaide CBD or another place suitable to you. If your support needs are simple and you can provide information over the phone, you can choose not to meet the client officer personally. During the meeting, the client officer will get more details about your support needs and your individual circumstances. The client officer will provide you information you may need and help you to complete a few forms. This information will then be provided to our scheduling team and they will start organising support staff for you. A member of the scheduling team or the client officer will then get in touch with confirmation for the start of the services.

Prestige Lifestyle Care (PLC) staff focuses on quick response and individualized quality services. Please contact us to discuss your individual circumstances and support needs, and we can immediately outline timeframes for the start of the services.

Desired hours or frequency may be changed at any time with sufficient notice to re organize the support services.. If you need to update your personal or emergency contact information, you can do so at any time. Our cancellation notice period and service prices are set according to NDIS guidelines, this will be discussed at the intake meeting. If you would like to discuss your individual circumstances, please contact us using the contact details on the contact page.

Yes, your preferences will be discussed with our client officer at the initial intake meeting. You can also provide preferences or change them afterwards. If for any reason you are not happy with the current staff members working with you, please get in touch with us to discuss. Specific contact details of managers will also be provided at the initial intake meeting. Please note, Prestige Lifestyle care (PLC) will always endeavour to provide staff who meet your preferences from our vast pool of skilled staff members, however this is subject to the availability of the staff member

Prestige Lifestyle care (PLC) is constantly actively recruiting new staff, and would welcome anyone to our team that meets our requirements. The new staff member will need to go through mandatory checks and trainings before they can start working with us, however these can be immediately organised. The staff members can contact our HR team for further information regarding checks and requirements.

At Prestige Lifestyle care (PLC) we value diversity and pride ourselves in being a diverse and inclusive team. Several of our staff members are fluent in many different languages. Your preference regarding this will be discussed with you during your intake meeting, and we will always endeavour to provide staff who meet your preferences from our vast pool of skilled staff members, however this is subject to the availability of the staff member.

Of course! The benefit of the NDIS is to give people choices and control over how much and how you use your preferred provider. You can choose to replace your current service provider, reduce part of the services from current provider and replace that part with our services, or keep current providers and add additional services from another provider – for example, you can have your favourite cleaner from another provider and request support for shopping or other community activities from Prestige Lifestyle care (PLC).

We generally do not charge for travel. However, we may claim travel time under certain circumstances when delivering personal care and community access supports.

If we are charging you for travel, we will:

• Discuss this with you prior to commencing services
• The service agreement will specify how and when we claim travel time, tailored to your specific needs
• We will keep accurate records for payment assurance purposes

We will always find ways to reduce our worker travel time and consider options such as:

• Meeting with you at our premises
• Organizing appointments close to your home
• Building your capacity to use alternate transport options such as public transport and informal supports (e.g. getting a ride from a friend)

We value your feedback and take all concerns very seriously. If you are not happy, we want to hear from you. You can expect a prompt response to your concerns as well as an action plan about how we can improve the support we are providing.

• Increase your financial and plan management skills
• Pay providers
• Increase your choice of providers
• Get NDIS plan budget report and greater budget oversight 

Despite the name, plan managers do not manage your whole plan or organise supports for you; they only manage the financial administration part of your plan. To find out how Prestige Lifestyle care (PLC) can help you make it easy to navigate NDIS funding, please visit our Plan Management service page or get in touch with us

You can get in touch with us by calling us on 0432839540 or emailing info@prestigelifestyle.com.au We welcome all feedback and endeavour to address your issues as promptly as possible. If you are already receiving services from us, you can use these contact details or use the specific email address and mobile numbers we have provided for complaint or feedback.

• Support connection – This support is to build your ability to connect with informal, community and funded supports, enabling you to get the most out of your plan and pursue your goals.
• Support coordination – This support will assist you to build the skills you need to understand, implement and use your plan. A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.

Specialist support coordination – This is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A specialist Support Coordinator will assist you to manage challenges in your support environment and ensure consistent delivery of service.

If you need any further details from us, you can get in touch by calling us on 0432839540 or emailing to us at info@prestigelifestyle.com.au